Plunkett's Procedures for the Canadian Medical Administrative Assistant - E-Book, 6th Edition
Written in a clear, engaging style, Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition, provides instruction for all the essential office procedures required by today's health services administrative assistants in Canada — whether working in a medical office, a complementary care office, or in a hospital setting. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and confidentiality, hospital procedures, cross-cultural communication, and more. Three new chapters explore health care's evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts. Accompanied by a robust offering of invaluable learning resources on Evolve, this is the only text you'll need to prepare for your career in health care administration assistance.
ISBNコード :
9780443270338
出版日 :
02-02-2026
Written in a clear, engaging style, Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition, provides instruction for all the essential office procedures required by today's health services administrative assistants in Canada — whether working in a medical office, a complementary care office, or in a hospital setting. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and confidentiality, hospital procedures, cross-cultural communication, and more. Three new chapters explore health care's evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts. Accompanied by a robust offering of invaluable learning resources on Evolve, this is the only text you'll need to prepare for your career in health care administration assistance.
この版の特長
- UPDATED content reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
- EXPANDED coverage of top-of-mind topics includes confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more
- NEW chapters on Therapeutic Communication, Health Care in an Evolving Environment, and Pharmacology explore emerging topics in the field
- EXPANDED and UPDATED art program provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension
- NEW Evolve resources include SimChart® for the Medical Office exercises and practicum activities
- NEW accompanying workbook is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. Sold separately
特長
- Quintessentially Canadian content and viewpoint meets the needs of the medical office assistant and health services administrative assistant in Canada
- Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
- Current coverage includes the latest information on electronic medical records (EMRs) and health care plans across Canada
- Real-world examples and exercises enable you to delve deeper into key topic areas.
- Variety of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
- Helpful learning tools throughout the text include learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know? boxes, end-of-chapter assignments, and discussion questions
- Companion Evolve website offers review questions, videos, forms and templates, an audio glossary, and more to reinforce your mastery of important concepts
- Clear, engaging, and accessible writing style makes content easy to understand
- Four-colour design and art program illustrates current concepts and improves readability
著者情報
By Heather D. Ramsay, BA, MEd, Learning Manager - Medical Support Services, Holland College, Charlottetown, Prince Edward Island and Marie Rutherford, Dipl. in Nursing, BA, Faculty, Health Services Placement, Georgian College, Barrie, Ontario
| ISBN Number | 9780443270338 |
|---|---|
| Description Author List | By Heather D. Ramsay, BA, MEd, Learning Manager - Medical Support Services, Holland College, Charlottetown, Prince Edward Island and Marie Rutherford, Dipl. in Nursing, BA, Faculty, Health Services Placement, Georgian College, Barrie, Ontario |
| Copyright Year | 2027 |
| Edition Number | 6 |
| Format | E-Book |
| Imprint | Elsevier |
| Page Count | 0 |
| Publication Date | 2 Feb 2026 |
| Stock Status | IN STOCK |
Part 1: Introduction to the Health Care Environment
1. Your Future as a Medical Administrative Assistant
2. Health Associations and the Law
Part 2: Tools and Procedures for the Medical Administrative Assistant
3. Therapeutic Communication
4. Telephone Management and E-communication Tools
5. Reception, Booking Appointments, and Clinical Responsibilities
6. Office Correspondence: Mail, Memos, Letters, and Envelopes
7. The Procedures Manual
8. Pharmacology
9. Health Records and Information Management
10. The Hospital Environment, Records, and Reports
11. Health Insurance Plans
12. Financial Records
13. Managing Office Supplies
14. Meetings and Minutes
Part 3: Career Development
15. Your Job Search
16. Health Care in an Evolving Environment
Appendix A. Common Abbreviations Used in the Health Care Field
Appendix B. Laboratory Medicine
Appendix C. Pharmacology
Appendix D. Reference Sources
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